Shipping & Dispatch Times
* Please be aware that due to the Bank Holiday weekend there might be a slight delay in dispatching your orders as our warehouse is not open Bank Holiday Monday*
As of 22.05.2020 13.30pm all orders placed will be fulfilled by our new warehouse subject to the following dispatch timescales:
All orders placed prior to 1pm will be processed & dispatched the same working day.
All orders placed after 1pm will be processed & dispatched the next working day.
Our products are sent out on various courier and postal services depending on the size and weight of your items, but where possible we have given you the choice of Express Delivery if your order is urgent.
Please note that for our larger items such as Wedges, Changing Table Mats & Playmats/play gyms we recommend that you use our courier service - Express service delivery option.
Small Parcel - Standard - Royal Mail 1st Class (£3.75)
Small Parcel - Express - DPD Next Day (£6.95)
Medium Parcel - Standard - Royal Mail 48 hour signed and tracked (£4.95)
Medium Parcel - Express - DPD Next Day (£6.95)
Large Parcel (courier) - Express - DPD Next Day (£9.95)
* Please note that Express delivery service is a next working day service if placed before 1pm Monday - Friday. If your order is placed post 1pm on a Friday your order will not be processed until the next working day (i.e Monday) and so will be delivered on the Tuesday they following week.
* For orders containing multiple larger products we use a courier service and so standard delivery options or not an option.
As of the 22nd May 1.30pm all orders will be fulfilled via a fulfilment centre. Our fulfilment centre was working hard to remain open, protect their staff and keep delivering your parcels. At busy periods there might be delays in dispatch times, which of course are out of our control. Our couriers are working hard to deliver your parcels whilst practising safe measures, but of course are prioritising food deliveries and medical packages and so may at times experience delays.
We are making sure we are keeping a close eye on the situation & should we be advised that it is no longer safe to continue to operate and we will take the necessary measures needed. We are also carefully looking out our recommended delivery times - which of course due to this challenging times can be subject to delays. For example: Royal Mail are experiencing delays in certain areas of up to three weeks, so although your parcel may be sent on a Royal Mail 48 hour service it could be delayed considerably. This is why we have offered a DPD - Next Day service if you need your parcel sooner (please note whilst most parcels are delivered next working day if your local couriers have high volumes of priority parcels such as medical supplies they may experience delays delivering your parcels).
Many thanks for your support during this challenging and unsettled time.